Job Overview: IT Asset Management Specialist
Primary Purpose:
Under direct supervision, this role supports the IT Asset Management (ITAM) team by overseeing and managing the operational tracking of hardware and software assets throughout the ITAM lifecycle.
Key Responsibilities:
- Track hardware and software as they progress through lifecycle stages, including requests, deployments, changes, repairs, reclamation, retirement, and disposal.
- Receive incoming inventory promptly and maintain an organized workspace.
- Inspect and validate incoming hardware and track shipments.
- Assist with hardware/software refreshes and upgrades, infrastructure capacity planning, contract renewals, and vendor-led software audits.
- Collaborate with desktop services and engineering teams to prepare, build, and configure laptops, desktops, and mobile devices for new hires, upgrades, and repairs.
- Package and ship laptops, mobile devices, and accessories to remote team members.
- Ensure necessary supplies are available to maintain employee productivity.
- Provide exceptional customer service to internal customers and external vendors, addressing inquiries about ITAM processes, procedures, and services.
- Stay updated on emerging industry technologies, trends, and strategies.
- Support the organization's risk management initiatives by maintaining the confidentiality and integrity of systems and data.
- Perform tasks as directed by the supervisor, ensuring work is completed accurately and on time.
Minimum Qualifications:
- High school diploma, relevant certifications, or equivalent experience.
- At least 3 months of experience in IT asset management, IT inventory, computer technician roles, or related coursework/internships.
- Strong analytical and decision-making abilities to resolve issues effectively.
- Proficiency in common office software and personal computers, depending on assignment.
- Ability to communicate effectively with employees at all levels.
- Successful completion of background and drug screening.
Preferred Qualifications:
- Prior experience in banking, office management, inventory, or IT asset management.
- Additional related education or experience is a plus.
Physical Requirements:
- Ability to perform essential functions with or without reasonable accommodation.
- Office-based work environment with primary sedentary tasks requiring computer usage for extended periods.
- Occasional standing, walking, kneeling, bending, and reaching to identify asset details.
- Must lift up to 50 pounds occasionally and handle negligible force frequently.
- Visual acuity and manual dexterity for document preparation and equipment use.
- Clear communication skills for interactions with internal and external stakeholders.
Note: This job description outlines core responsibilities and requirements but is not exhaustive. Employees are expected to perform other tasks as assigned.
